Zoe Suchoparek
Strategy Manager @NatWest Group
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WORK HISTORY
Strategy Manager @NatWest Group
EDUCATION
University of Leeds
Bachelor of Arts (BA), Sociology
LIBF
Certificate Of Mortgage Advice and Practice, Mortgage Advice and Practice
ABOUT ZOE SUCHOPAREK
I am a driven and passionate individual with 12 years experience in the financial services including Insurance, Retail, Business & Commercial, Digital Customer Support, Digital and Strategy & Innovation. I am responsible for managing innovation projects through all stages of the innovation lifecycle, including design, build and test. With strong communication and collaborative skills, I lead commercial discussions and decisions to bring innovative solutions to our customers and front-line colleagues. I deliver multiple strategic projects using Agile Methodologies to align with budget and schedule and developing close working relationships with senior stakeholders and clients.My previous role has allowed me to design and implement chatbot technology to channels within the group including Retail Banking, Business & Commercial Banking and Wealth Banking to improve and digitally innovate the colleague and customer experience. Successes:Winner of the ‘Team of the Year’ Customer Experience Awards 2020 Support colleagues via AI ChatBot TechnologyStrengths:Driving a high performing cultureExcellent collaboration skillsDriving innovative customer experiences
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