Zoe Schorr-Coben
Customer Service Representative @Upgrade, Inc.
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WORK HISTORY
Customer Service Representative @Upgrade, Inc.
Phoenix, AZ, US
Consumer Lending Customer Support & Problem Solving: Delivered exceptional support in a high-pressure call center environment by managing inbound and outbound calls, assisting customers with their loan applications and leveraging policy expertise to enhance satisfaction and streamline processes. Call Center Efficiency & Policy Compliance: Maintained professionalism and met performance benchmarks while handling high call volumes, ensuring accurate account handling, compliance with corporate policies, and reduced resolution times.
EDUCATION
Rio Salado College
Special Education and Teaching
Muhlenberg College
Bachelor's degree, English
ABOUT ZOE SCHORR-COBEN
Results-driven Executive Assistant with proven expertise in providing high-level…
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