Zoe P.
Customer Success & Strategic Account Leader | 8+ Years Scaling Hyper-Growth Enterprise SaaS in Life Sciences & Health Tech | Proud to Have Contributed to Teams at Amazon & LinkedIn
- Role
- Customer Success Manager at Linkedin
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Zoe P.
I’m a strategic customer success architect and enterprise implementation leader with a record of turning platform potential into scalable, long-term impact especially within highly regulated industries like Life Sciences, health tech, and enterprise SaaS. From pharma manufacturing floors to executive boardrooms, I specialize in bridging product innovation with operational execution, translating complex systems (ERP, AI, LIMS, MES, QMS) into clear, ROI-driven outcomes.My path has never been linear and that’s my advantage. I’ve negotiated multimillion-dollar contracts, optimized procurement and onboarding workflows, scaled digital transformations across global biopharma clients, and even worked in nuclear physics and consumer marketing. That range fuels a sharp, systems-level instinct for growth, cross-functional alignment, and human-centered technology adoption.I lead with precision, pragmatism, and a bias for action, whether enabling automation rollouts, driving renewals, or empowering teams to thrive in complexity. My work doesn’t just go live, it stays alive.At the core, I operate where stakeholder ambition meets execution: fluent in data, grounded in change management, and endlessly curious. I don’t chase trends, I engineer outcomes that last.
Experience
Customer Success Manager
Jan 2026 — Present · New York, NY, US
Advise Enterprise level clients on LinkedIn\'s Talent Solutions products, to include: LinkedIn Recruiter, LinkedIn Talent Insights and LinkedIn Talent Hub-Partner cross functionally with our Voice of Customer, Marketing, Sales, Product, Engineering and Technical Support Teams-Proactively advise high-touch accounts through quarterly business reviews, recruiting strategies, diversity initiatives, talent branding, custom product set-up and education advisory-Successfully led 100% of my book through LinkedIn’s new user interface for Recruiter & Jobs, to ensure successful adoption
Education
The George Washington University
Bachelor’s Degree, Physics
2013 — 2016
The George Washington University
Bachelor's Degree, Speech and Hearing Sciences
2011 — 2015
Skills
- C++
- C
- Java
- Geant4
- Matlab
- Latex
- Customer Service
- Microsoft Office
- Fundraising
- Data Analysis
- Event Planning
- Microsoft Word
- Public Speaking
- Padi Advanced Open Water Diver
- Microsoft Powerpoint
- Research
- Community Outreach
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