Zoe Hallam Arrudi

Customer Service Representative @Tsys

Milton Keynes, GB

As part of my role at Virgin Money, I deliver front-line customer service with an emphasis on delivering compassionate, efficient and secure service for various banking needs — primarily within credit card services.My duties include- Responding to incoming customer calls with professionalism and compassion, ensuring every customer has a smooth experience- Assisting vulnerable customers with tailored support and guiding them through choices with dignity and respect- Managing sensitive fraud and dispute cases and working closely within tight security controls to safeguard customer data and ensure the integrity of their accounts- Adhering to banking rules and internal guidelines, especially regarding security and data protection, to prevent unauthorized access and minimize financial risk.