Zoeb Khan

About Zoeb Khan

Business Analyst. Enthusiastic and highly motivated with knowledge and experience in cutting-edge technologies, including data analytics, visualization, and cloud-based infrastructures. A supportive team player who thrives in a challenging, fast-paced work environment. Eager to learn and apply new analytical techniques, tools, and methodologies to drive data-driven decision-making. My Career ObjectiveTo work in a competitive environment where I can put my best efforts and knowledge to reach the respective company’s goals and objectives. My CORE COMPETENCIES & SKILLS Salesforce Agile Methodology ITIL Business Analyst Personal attributes :• Highly organized with a positive \'can do\' attitude.• Quick learner and can work in a fast phased environment • Proactive initiative-taker, fast learner, problem-solver.• Flexible team player, Self-motivated and strongly result-oriented.• Ensure a consistent and high-quality level of support and delight customers.• Passionate about my work, committed to self-development, learning new things and technologies.

Experience

1. Senior Business Analyst

   Cisco

   Jan 2025 — Present

   Acted as a key liaison between business stakeholders and technical teams, translating complex business requirements into scalable Salesforce solutions.Led end-to-end requirement gathering sessions, documented user stories, and defined functional and technical specifications to support business objectives.Collaborated closely with cross-functional teams, including developers, QA, operations, and leadership, to deliver high-impact Salesforce projects in Agile environments.Designed and optimized business processes within Salesforce Sales Cloud, Service Cloud, and CPQ, improving user productivity and customer experience.Managed and prioritized backlogs, conducted sprint planning, and ensured timely delivery of features aligned with business priorities.Coordinated and executed UAT, gathered feedback, and supported go-live activities to ensure seamless adoption.Developed reports and dashboards to provide actionable insights to sales, marketing, and executive teams, supporting data-driven decision-making.Conducted training sessions and created user documentation to enable smooth onboarding and empower end users.Continuously analyzed business needs, identified improvement opportunities, and recommended innovative Salesforce solutions to enhance operational efficiency.

Education

• Nagpur University

  Bachelor of Engineering in Computer Science, Computer Science

  2015 — 2018

• Maharashtra State Board of Technical Education

  Diploma in Computer Engineering

  2012 — 2015

• Msbte

  Master's Degree, Computer Engineering

• RTMNU Study Stuffs

  Bachelor of Engineering, Computational Science