Zoë Warner
Director @Zoda Digital
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WORK HISTORY
Director @Zoda Digital
Zoda Digital provides consultancy and interim digital leadership services to:• Support medium and large businesses to recognise their digital opportunity to reduce their operating costs and grow their revenue• Help shape business cases and realise benefits• Transform business design around digital first customer service• Share knowledge to achieve business digital transformationServices include strategy, benchmarking, business case development, organisational design support, marketing, digital product design, commercial.Assignments*E.ON*- Consultant (July 2024 - Present)Build innovation capability that facilitates experimenting with propositions to understand the needs of b2b customers in the flex energy market space.*AMPYR Distributed Energy*- Consultant (March 2024 - Present) Lead digital CX and support marketing activities for an exciting b2b start-up, including content strategy to support brand positioning and prospecting.*Biffa*- Digital Consultant (February - September 2022)Developed the case for change, secured funding and set up a new customer-focused Digital Products function establishing agile ways of working. Led delivery of a new b2b self-service portal including migrating >80k users and championing internal promotion and adoption.*UGI International*- Digital Consultant (May 2021 - February 2022)Setting a digital vision across energy supply for the NL, FR, UK and BE markets across multiple brands and technology stacks.*ENSEK Benelux*- Digital Transformation Consultant (January 2021 - April 2021)Shaping the digital transformation of a mid sized utility in the Benelux.
EDUCATION
QA-IQ
Prince 2 Practitioner
Six Sigma Management Institute by Dr. Mikel J. Harry
Six Sigma
Leicestershire Aero Club
Private Pilot's Licence, Aviation
The Open University
Postgraduate Professional Diploma in Management, Business Management
National Governors Association
Leading Governance
CIM | The Chartered Institute of Marketing
Certificate in eMarketing / Digital Postgraduate Diploma
Scrum Alliance
Agile Product Owner
SKILLS
ABOUT ZOË WARNER
Drawing on 20 years digital leadership experience, I help businesses drive customer focused transformation to improve customer satisfaction and retention, make operations more efficient and secure commercial growth. I leverage data and insights to achieve customer delight and create an inclusive, collaborative environment where colleagues flourish to achieve exceptional performance and new ideas thrive. Through delivering significant commercial success, I am known for securing investment to drive step-change innovation and transformation in FTSE 100 companies, including developing and leading a highly successful in-house startup.Specialities:• Expert in digital transformation with proven record of significant commercial success and remarkable improvement in customer satisfaction and retention • Developing business cases, securing funding and strategic planning• P&L management and long term financial planning• Leading high performing, diverse teams and developing / mentoring team to create future leaders• Procurement, negotiation and management of clients, agencies and suppliers• Leveraging diverse data sources to develop insights and improve customer experience + commercial performance• Developing a customer-led, agile culture• Re-engineering business processes to develop digital-led solutions• Brand development, tone of voice and content-led marketing• Large scale change management
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