Zoe Olavarrieta
Head of Customer Success @Trinsic
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WORK HISTORY
Head of Customer Success @Trinsic
Building and scaling Trinsic’s post-sales motion for digital identity and wallet integrations.
ABOUT ZOE OLAVARRIETA
Sales and customer success are among the few functions where you get to be strategic and deeply human at the same time. That\'s where I\'ve built my career. Most companies treat complex technology like a deployment problem. The ones actually driving adoption know it\'s a people problem: the activation strategy, the change management, the trust you build with customers; that\'s what makes hard things stick. I\'ve built customer success functions from scratch, owned the highest-impact customer relationships in the company, and worked closely with product and engineering to close the gap between what technology can do and what customers actually use. Outside of work, you\'ll find me cooking a new recipe, trying new workout classes, or at the beach with my dog.
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