Zoe Ogborne

Retail and Operations Manager @Jane Austen Centre

Bath, GB

My role in the centre includes managing three departments including Gift Shop, Exhibition and Tea Room. Along with Buying Products for both our Retail and E-commerce site.• Working to daily, monthly and yearly budgets and figures.• Personal License holder for the Regency Tea Rooms, overseeing food service and compliance• Regularly assessing and improving the customer journey and visitor experience.• Liaising with suppliers, wholesalers and caterers for the Gift Shop & Regency Tea Room. • Working with booking companies such as Fareharbour, Get Your Guide, and Booking.com • Dealing with customer enquiries via phone and email.• Recruited, interviewed, trained, and managed staff, conducting regular 1-2-1s and team meetings.• Overseeing the maintenance, visual merchandising, and general upkeep of the Gift Shop, Exhibition, and Tea Room.•. Managing health and safety compliance, including risk assessments and policy updates.• Preparing and serving food, maintaining a 5* Food Hygiene rating in the Regency Tea Rooms.•. Supported marketing and business development through networking events and local partnerships.• Attending regular trade shows to resource new products for the Gift Shop & Online E-Commerce Site• Supporting the online store by uploading products and editing webpages on the Shopify platform.• Assisted with order fulfilment, including picking, packing, and dispatching products through Royal Mail and DHL.