Zoe Michael

Store Manager @Space NK

Norwich, GB

Leading and developing a team of nine in a store that continues to go from strength to strength. Bringing to life the company’s values & behaviours on a daily basis through store management & operational excellence, team progression, exceptional customer service and loyalty and giving the best expert beauty advice. Achievements in role to date:*Nomination for a COPRA award in 2024: Recognised for being an outstanding individual within a region of 22 stores *Successful set up/opening of new store *Recruitment excellence: Highest staff retention in the business *Positive YOY growth 23-24 (+50% LY) Ranking 10th in entire company) just under 1Mill turnover *Mystery shops 80-100% consistent *Building a profitable store (+23% profit) with minimal stock loss *Networking & driving events (£15K across 4 years)*Coaching & developing a team who always feel validated, motivated, challenged & aligned with business & store goals*Store Compliance consistent 100%*Leading a region of 20 stores for CRM Loyalty championship *Traffic consistently increasing +80% month on month *Leading by example: I am a manager that is always on the shop floor, always has time for my people and aspires to create a working environment that constantly evolves and adapts positively.