Zoe Merkle
Head of Payment Operations at Worksuite / ex-Airbnb
- Role
- Head of Global Payment Operations at Worksuite
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Zoe Merkle
Experience in global payment and payout processing, product quality, process improvement, content management, customer support and success, and leadership.I excel in identifying and improving operational workflow gaps and inefficiencies, as well as liaising between a platform\'s users and Product/Eng teams in order to continually improve the customer experience.
Experience
Head of Global Payment Operations
Jul 2020 — Present
Worksuite is a smart, user-friendly freelancer management platform. We make it easy for small and large companies to onboard, manage, and pay external workers globally with just a few clicks. Take care of compliance, reporting, and project management in a fraction of the time. From small start-ups to the world\'s biggest brands, Worksuite is a complete solution providing powerful features and flexibility for every stage of business growth.https://worksuite.com/I contribute to smooth and efficient global payout processing to enhance the Worksuite experience for our clients and their talent partners.Areas of responsibility:* Leading and supporting our payment operations team* Customer relationship management* Vendor coordination and accountability* Product and Engineering improvements* Annual 1099 income statement filing* Process optimization* Content and training* Escalated support resolution
Education
University of California, Berkeley
Bachelor of Arts - BA
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