Zoe Gilmartin

Contact Centre Manager - Operations & Complaints @Morrisons

Bradford, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2024 — Present

Contact Centre Manager - Operations & Complaints @Morrisons

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Bradford, GB

SKILLS

TeamworkTeam ManagementCustomer ExperienceRecruitingManagement ConsultingAccount ManagementChange ManagementOutsourcingPerformance ManagementCrmEmployee TrainingPeople DevelopmentProcess ImprovementAnalysisLeadershipCoachingLeadership DevelopmentEmployee EngagementStrategySlaTrainingCustomer SatisfactionTraining DeliveryNew Business DevelopmentBusiness StrategyHuman ResourcesService DeliveryData AnalysisContact CentersCall CenterManagementTeam BuildingStakeholder ManagementTeam LeadershipOperations ManagementPersonal DevelopmentTime ManagementStrategic PlanningEmployee RelationsCustomer Service

ABOUT ZOE GILMARTIN

A confident and ambitious Operational Manager who strongly believes in achieving SLA\'s through inspiring and motivating people. Passionate about the customer experience and taking operational ownership for any continuous improvements. Creating a culture of continuous coaching and development, team vision and goals in line with business strategy. Experience of managing teams remotely, in the office and a hybrid of the two. The ability to communicate and easily build relationships with colleagues, stakeholders at all levels.

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Zoe Gilmartin — Contact Centre Manager - Operations & Complaints at Morrisons in Bradford, GB | Unifers