Zoe Dick

WORK HISTORY

EDUCATION

SKILLS

ABOUT ZOE DICK

My strengths lie in successfully driving cohesion across all business functions, in a heavily regulated environment. A qualified lawyer, I steer strategy, policy and performance, I consistently advance people, values and results. As an inspirational leader, I motivate and empower diverse teams, including executive leadership, to deliver complex services. Overseeing multiple, transformational, projects, steering large teams. My abilities and vision allow me to drive a common culture, share ideas and shape best practices to align standards and overturn under-performing areas of the organisation, including in a FTSE 100 business. As a highly experienced analyst, I can quickly identify underlying causes of issues, I have designed and promoted large scale business and change transformations, including industry noted, and adopted, policy changes. Agile in my approach, I lead strategic reviews of large scale projects, I adopt a collaborative approach to decision-making by forming strong relationships, retaining the ability to assertively challenge complex issues, substantiating arguments, while mitigating reputational, legal and financial risks to protect business integrity.Some highlights of my career so far: • Headed senior communications and engagement with Scottish and UK government, Ofgem, Crown Estate and key industry stakeholders, shared ideas and shaped best practices, consisting of high quality insight, policy and analysis; improved policy making and customer experience, agreed consensus across parties with competing interests • Instrumental in the development and implementation of groundbreaking customer strategy; success acknowledged through transference of strategy, processes and principles adopted throughout wider business and industry and top performance metric across industry within 12 month period• Fundamental to leadership of several transformation projects; delivered structural redesign, new ways of working and process reengineering, successfully managed change to minimise people, business and customer disruption • Originated and introduced customer and commercially focused strategic policies, critical to 5-year business planning cycle, following cross-team collaboration, analysis of data and market sentiment • Project Director for initial regulatory phase of £3.4Bn strategic infrastructure project, working with 2 UK regulated utility companies, Ofgem and various consultants, drafted and negotiated business case for new investment, authored joint venture agreements and ways of working protocols