Zoe Burnett

Head of First Party Claims @Marshmallow

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Head of First Party Claims @Marshmallow

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GB

SKILLS

Change ManagementLeadershipBusiness Process ImprovementGeneral InsuranceService DeliveryBusiness AnalysisStakeholder ManagementOutsourcingProject PlanningProject DeliveryRisk ManagementManagementPerformance ManagementCall CentersContact CentersBusiness TransformationInsurance

ABOUT ZOE BURNETT

Operations Leader & Business Change Expert, problem solver, innovator, change maker, future maker, and the backbone of any successful business. I help organisations to drive efficiency and profitability while enhancing colleague engagement and customer experience. Agile and dynamic Zoe is a Senior Leader & Business Change Consultant with over 25 years of experience working across a diverse range of industries and sectors. Expert in Operational Leadership and Management and Business Change Transformation Zoe has successfully led the delivery of large-scale transformation projects specialising in systems and processes, operational management, organisational structure, people leadership and culture. And this is what Zoe has to say… \"Bringing together people and processes to deliver the business vision and values. I understand first-hand the operational challenges to reduce costs, improve service and increase engagement and customer satisfaction. Working in collaboration across departments to deliver business strategy, whilst placing both customers and colleagues at the heart of all decisions is key to running an effective operation and implementing change successfully”.

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