Marc Schwarz
Lifelong Hospitality & Entertainment Professional dedicated to delivering exceptional experiences.
- Role
- Director of Service at Thrive Hospitality
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Marc Schwarz
Dynamic and customer-centric leader with more than 20 years of experience evaluating the…
Experience
Director of Service
May 2023 — Present · New York, NY, US
As the Director of Service at Thrive Hospitality, I am passionate about crafting extraordinary, personalized experiences that exceed expectations. I lead the charge in defining and executing world-class customer service strategies, ensuring every detail aligns with Colin Cowie’s renowned Gold Standard. From setting service level benchmarks to developing bespoke educational programs, my goal is to empower your team to deliver unparalleled hospitality and create unforgettable moments for your guests. With a commitment to excellence, I oversee every facet of guest interaction, ensuring the service we share is not just exceptional but truly transformative.
Education
Manhattanville University
American History (United States)
New York University
History, Philosophy
San Diego State University
Certificate, Psychological First Aid & Disaster Behavioral Health
2020 — 2020
Johns Hopkins Bloomberg School of Public Health
Certificate, COVID-19 Contact Tracing
2020 — 2020
Association of State and Territorial Heath Officials
Certificate, COVID-19 Contact Tracing
2020 — 2020
Skills
- Team Building
- Television
- Acting
- Advertising
- Social Networking
- Sales Management
- New Business Development
- Customer Service
- Event Planning
- Social Media Marketing
- Leadership
- Film Production
- Social Media
- Sales
- Strategic Planning
- Marketing Strategy
- Marketing
- Film
- Video Production
- Theatre
- Entertainment
- Event Management
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