Mohsin Zafar
ACTIVE SC | Business Analyst & ServiceNow DEV at Dawson | PMP Certified
- Role
- Snow Release Management Developer - Department of State Refugee Processing Center at Devis
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About Mohsin Zafar
Experienced ServiceNow developer with a strong foundation in creating efficient workflows, robust applications, and seamless integrations within the ServiceNow platform. Combining technical proficiency with project management skills, I excel in overseeing end-to-end project lifecycles, ensuring timely delivery while aligning solutions with business goals. My passion for optimizing processes and enhancing user experiences drives me to leverage ServiceNow\'s capabilities to their fullest potential. Let\'s connect and collaborate on transforming ideas into impactful solutions.
Experience
Snow Release Management Developer - Department of State Refugee Processing Center
May 2024 — Present · Washington, DC, US
Maintaining and enhancing the ServiceNow platform for the Refugee Processing Center (RPC) under the Department of State (DOS), ensuring seamless processing of refugee cases for USCIS. • Owning the end-to-end release management process, including code check validations, migrating releases across multiple environments, and coordinating deployments. • Managing releases within a two-week sprint cycle, ensuring timely delivery by owning Jira tickets, refining the backlog, and participating in sprint retrospectives. • Overseeing hotfixes and emergency releases, ensuring minimal disruptions and quickly resolving critical production issues. • Performing instance security scans in ServiceNow and taking ownership of resolving vulnerabilities to maintain platform security and compliance. • Supporting ServiceNow platform upgrades, including cloning, upgrading plugins, and enhancing the system for improved performance and stability. • Utilizing PowerShell for post-release processes, reducing manual errors and ensuring system security risks are mitigated. • Collaborating using Jira, Confluence, G Suite (Google Drive), Outlook, and Teams to streamline communication and documentation. • Driving process improvements for release management, reducing errors, and optimizing testing procedures to save time and enhance efficiency.
Education
University of Maryland
Bachelor's degree, Computer Science
Virtual University of Pakistan
Bachelor's degree, Computer and Information Sciences and Support Services
2012 — 2016
Howard Community College
Certificate, Web Development
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