Zkriya N.
4th year
- Role
- Operations Manager at CVS Health
- Location
- Berkeley, CA, US
- LinkedIn followers
- 500 followers
About Zkriya N.
I am an experienced Assistant General Manager skilled in leading large teams, training, team building, and project management. With a proven ability to handle fast-paced environments, I excel in performance monitoring, resolving customer concerns, and managing financial operations with accuracy.Currently, I am transitioning into a data analyst role by developing advanced expertise in Excel, data visualization, and data manipulation. My goal is to leverage my leadership background and analytical skills to uncover actionable insights that drive strategic decision-making and contribute to business success.
Experience
Operations Manager
Nov 2025 — Present · Berkeley, CA, US
As an Operations Manager, I lead daily store and pharmacy operations within a fast-paced retail healthcare environment, ensuring operational excellence, regulatory compliance, and exceptional customer service. I oversee team performance, workflow efficiency, and financial results while fostering a culture of accountability, collaboration, and patient-centered care.I manage staffing, scheduling, and employee development to drive productivity and engagement. By analyzing sales trends, shrink reports, and operational metrics, I implement strategic improvements that increase profitability and enhance the overall customer experience. I ensure strict compliance with California state regulations, pharmacy standards, and company policies while maintaining a safe and organized work environment.Through strong leadership and clear communication, I coach and develop team members, resolve complex customer concerns, and support healthcare initiatives that positively impact the community. My focus remains on delivering measurable results, strengthening team performance, and maintaining high standards of operational integrity.
Education
San José State University
Bachelor of Arts - BA, Economics
Berkeley City College
Associate's degree, Economics | Business Administration | Sociology | Liberal Arts
Berkeley High School
High School Diploma
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