Zak Kartz
Incident Manager in Cloud Operations at Epic
- Role
- IT Operations at Epic
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Zak Kartz
Experienced IT professional specializing in incident management and IT operations within the cloud-based SaaS industry. With a proven track record of managing critical incidents, leading cross-functional teams, and driving root cause analysis, I am committed to ensuring operational excellence and delivering seamless experiences for end-users.I hold a Master of Science in Information Technology Management from Western Governors University, which has further refined my strategic thinking and leadership capabilities. I leverage my technical expertise, ITIL frameworks, and interpersonal skills to excel in business-focused IT roles, with a passion for optimizing processes and mitigating disruptions.
Experience
IT Operations
Feb 2024 — Present · Verona, WI, US
Education
Waukesha County Technical College
Associate's degree, Information Technology
2013 — 2015
University of Wisconsin-Milwaukee
Bachelor of Science - BS, Information Science and Technology
2016 — 2018
Western Governors University
Master of Science - MS, Information Technology Management
2020 — 2021
Skills
- Employee Relations
- Active Directory
- Ccna
- Customer Service
- Technical Support
- Time Management
- Management
- Team Building
- Microsoft Excel
- Cisco
- Itil
- Microsoft Word
- Leadership
- Networking
- Training
- Microsoft Office
- Sales
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