Ziyad Akkaoui
Section Director Fraud Prevention @Desjardins
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WORK HISTORY
Section Director Fraud Prevention @Desjardins
Montreal, QC, CA
My role is to manage and develop a team of Desjardins fraud prevention specialists in a unionized environment. •Act as the person responsible for the optimal management of all activities related to fraud prevention for the full range of credit and debit card products and services for both personal and business clients. •Implement management and communication practices that promote change management, talent attraction/retention, skills development, mobilization and diversity, in line with the company\'s values. •Manage individual and team performance in support of the realization of my administrative unit\'s action plan.
EDUCATION
HEC Montréal
Managing Your Team in the Midst of Change
Teccart Institute
DEC, Computer Networking
SKILLS
ABOUT ZIYAD AKKAOUI
Engaging and collaborative leader, leveraging extensive experience developing and supporting high performance teams that deliver results while focused on delivering excellent customer and employee experience. Adaptable, able to manage crisis situations or emergencies, in a timely and efficient manner. Highly organized, expert at multitasking, with demonstrated ability to thrive under dynamic and high pressure environments. Effective at liaising with external and internal clients and fully bilingual in French and English.Core competencies: Account Management | Team Development | Employee Satisfaction | Performance Management | Training and Development | Process Improvement | Customer Service Excellence | Partnership Management
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