Ziv Riezman
Founder & C.E.O @ CEMax | Customer Experience solutions
- Role
- Founder & CEO at Cemax Ai
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Ziv Riezman
As the Founder and CEO of CEMax for over 14 years, CEMax empower organizations with a transformative AI-powered customer experience platform. CEMax specializes in self-service solutions, multilingual omnichannel communication, and automation tools, enabling seamless customer engagement and operational efficiency. With a total of over 25 years in enterprise software and strategic planning, I am dedicated to advancing customer experience technology. My work at CEMax reflects a focus on innovation, AI, integration and delivering business intelligence to optimize customer loyalty and agent productivity.
Experience
Founder & CEO
Jan 2012 — Present
CEMax empowers organizations with AI-powered self-service & agent-assisted CX suite to build an all-inclusive customer engagement platform. It’s unique architecture enables the best relationship a company can have with its customers, which transforms into customer loyalty and agent productivity. CEMax CX suite is a well-articulated platform that provides organizations new ways to engage with customers. From AI multilingual omnichannel communication, a complete self-service portal, automation tools, and feedback management. CEMax enables easy integration to legacy systems and telephony solutions, enabling further automation capabilities and agent’s customer 360° view. Built-in business intelligence allows role-based analytics and monitoring.
Education
Braude Academic College
Electrical and Electronics Engineering
1992 — 1994
The Academic College of Tel-Aviv, Yaffo
Bachelor of Science (BSc), Computer Science
1997 — 2000
ORT High School
Electronics Engineering Major
1988 — 1992
Skills
- Call Centers
- Business Development
- Customer Relationship Management (Crm)
- Start-Ups
- Crm
- Software Architectural Design
- Cloud Computing
- Product Management
- R&D
- Enterprise Software
- New Business Development
- Business Strategy
- Mobile Devices
- Management
- Strategy
- Customer Relations
- Technical Leadership
- Saas
- Entrepreneurship
- Call Center
- Customer Experience Management
- Customer Service
- Integration
- Strategic Planning
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