Zita Flaherty
Customer Experience Leader | CX Strategy & Survey Program Expert | Legal, Accounting, Staffing & Professional Services Focus | Data-Driven Client Success | Health & Wellness
- Role
- Client Experience Program Manager at ClearlyRated
- Location
- Center Conway, NH, US
- LinkedIn followers
- 500 followers
About Zita Flaherty
A strategic, client-obsessed professional with 10+ years of experience helping professional services firms—particularly in the legal, accounting, and staffing industries—design and scale impactful customer experience programs. At ClearlyRated, I advise clients on survey strategy, feedback interpretation, and CX training, ensuring insights turn into measurable improvements.I specialize in building tailored feedback loops, translating data into action, and aligning cross-functional teams around the client voice. I\'m passionate about driving long-term CX impact within professional services organizations and continue to grow my expertise in embedding client-centric strategies across teams and operations.
Experience
Client Experience Program Manager
Nov 2025 — Present
Education
Galway Technical Institute
FETAC Level 5, Fashion/Apparel Design
2008 — 2009
Presentation College Headford
Leaving Certificate
2003 — 2008
Galway Technical Institute
FETAC Level 5, Care of the Older Person
2012 — 2012
Galway-Mayo Institute of Technology
Bachelor's degree, Retail and Business Management
2009 — 2012
Skills
- Recruiting
- Marketing
- Teamwork
- Leadership
- Online Research
- Interviews
- Powerpoint
- Microsoft Excel
- Communication
- Customer Service
- Retail
- Visual Merchandising
- Apparel
- Microsoft Powerpoint
- Fashion
- Management
- Data Entry
- Microsoft Word
- Microsoft Office
- Sales
- Merchandising
- Time Management
- Training
- Sourcing
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