Zishan Fazal
IT Delivery Engineer @Nhs Arden & Gem Csu
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WORK HISTORY
IT Delivery Engineer @Nhs Arden & Gem Csu
As an IT Engineer at NHS Arden & GEM CSU, I provide hands-on technical support and project delivery services across NHS customer environments, ensuring reliable, secure, and efficient IT systems that directly support patient care and operational delivery.Key Responsibilities- Deliver onsite and remote 2nd line IT support across multiple NHS customer sites- Install, configure and maintain Windows desktops, laptops, printers, and clinical peripherals- Manage user accounts in Active Directory and support NHS Mail administration- Perform device builds, imaging, deployments, and hardware lifecycle management- Support network connectivity, VPN access, and endpoint security solutions- Assist with IT project rollouts (Windows upgrades, hardware refresh, migrations)- Maintain accurate asset records and documentation- Escalate complex incidents in line with ITIL service management processes- Provide high-quality customer service in clinical and non-clinical environment
EDUCATION
Merrill College
GCSE, GCSE
Derby College - The Joseph Wright Centre
BTEC National Diploma, Computer Systems
University of Derby
Bachelor of Science (BSc), Information Technology
SKILLS
ABOUT ZISHAN FAZAL
IT | Events Vendor
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