Zishan Ahamad

Strategic Customer Success Manager @SHI Solutions India Pvt. Ltd.

Bengaluru, IN

Roles & responsibilities:1. Strategic Account Management: Manage a portfolio of key enterprise accounts generating ₹1 Crore+ in ARR, acting as the primary consultant for clients undergoing digital transformation to enhance their security posture and compliance readiness.2. Service Delivery & Compliance Alignment: Oversee the delivery of security infrastructure services, ensuring client IT environments align with regulatoryframeworks and internal governance policies.3. Client Advisory & Risk Mitigation: Conduct Quarterly Business Reviews (QBRs) to analyze client security gaps and propose SHI’s transformation services as solutions to mitigate risk, maintaining a churn rate below 3%.4. Solution Adoption & Value Realization: Drive the adoption of implemented security solutions and cloud technologies, ensuring clients achieve maximum ROI from their digital transformation investments.5. Cross-functional Collaboration: Facilitated cross-functional team meetings to address customer concerns effectively and mentored junior members on best practices in customer relationship management.6. Voice of the Customer (VoC): Collaborate with internal technical and delivery teams to prioritize client requirements for security enhancements, bridging the gap between client compliance needs and technical execution.7. Team Leadership: Lead and mentor a team of 5 CSAs on best practices in account mining, service level agreement (SLA) management, and maintaining high customer satisfaction in a service-based environment.

Vinoba Bhave University

Bachelor of Science - BS, Mathematics