Zinayida Leah
Customer Success Manager @Morson Nexus Formerly Morson Training
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WORK HISTORY
Customer Success Manager @Morson Nexus Formerly Morson Training
Manchester, GB
As Client Success Manager, I lead two of the company’s most strategic accounts - Transport for London (TfL) and Network Rail which together contribute over 60% of Morson’s annual revenue.• Managing £4M+ annual revenue across high-profile accounts, delivering two consecutive record-breaking months for sales and gross profit on the TfL account.• Built the company’s first regional competency map, transforming raw operational data into insights that supported a long-term plan to reduce supplier reliance and strengthen in-house capability.• Led development of a custom client platform with CRM integration, online booking, and data management, meeting complex industry regulations and operational requirements.• Sourced and onboarded five new suppliers, increasing service delivery capacity and resilience across high-priority client contracts.
EDUCATION
University of Vienna
Bachelor of Science - BS
Alliance Manchester Business School
Master of Science - MS
ABOUT ZINAYIDA LEAH
Experienced Customer Success Manager | Founding member of the Strategic Governance…
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