Zina N.
Background in Healthcare and Marketing
- Role
- Operations Agent at Headway
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Zina N.
Always learning how to adapt to change and ready to build upon skills I already have to improve and develop myself personally and professionally.
Experience
Operations Agent
Mar 2024 — Present · Phoenix, AZ, US
Conducted in-depth analysis of daily billing results to identify discrepancies and resolve insurance-related issues. Acquired comprehensive knowledge of insurance terminology (e.g, in-network, copay, coinsurance) to interpret policy details. Researched insurance inquiries by navigating provider portals to verify eligibility, claims status, and benefits. Liaised directly with insurance companies via phone to clarify billing discrepancies. Documented critical insurance data in Google Sheets to streamline workflows. Collaborated cross-functionally to escalate complex cases and ensure timely resolution. Improved operational efficiency by identifying trends in billing errors and recommending process enhancements.
Education
Neumann University
Bachelor's degree, Athletic Training/Trainer
2014 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.