Patrick Zimmermann
Service Process and Design Lead - for Global Client @Holypoly
Signup · Get unlimited contacts
WORK HISTORY
Service Process and Design Lead - for Global Client @Holypoly
As the Service Process and Design Lead at HolyPoly, I had the privilege of collaborating with a global client on a multifaceted project. My role encompassed the following key responsibilities: • User Flow Optimization: I played a pivotal role in enhancing the end-to-end digital and physical service experience by meticulously designing and refining the user flow. This involved a deep understanding of customer needs and business goals. • Innovative Physical Store Execution: I spearheaded the conceptualization and successful execution of a physical pop-up store, where creativity and attention to detail were paramount. This project showcased our ability to seamlessly blend the physical and digital realms. • Technical Infrastructure Development: I led the definition and development of the technical infrastructure, encompassing both front-end and back-end systems. This required a keen focus on scalability, security, and user-friendliness. • Team Leadership: Managing a diverse team of digital designers, product designers, carpenters, developers, and English and German copywriters was a central part of my role. I fostered collaboration, encouraged innovation, and ensured everyone worked cohesively towards our shared objectives. • Interdisciplinary Collaboration: Effective collaboration with cross-functional teams was crucial. I closely collaborated with research teams to glean insights, legal teams to ensure compliance, and the execution team responsible for orchestrating a successful 3-month roadshow in Germany. In this dynamic role, I drove project success and fostered a culture of creativity, excellence, and cross-functional collaboration, ultimately delivering a seamless and exceptional service experience for our global client.
EDUCATION
Ludwig-Maximilians-Universität München
Bachelor of Science (BS), Wirtschaftswissenschaften
Hyper Island
Experience Design Lab, Experience Design
Högskolan för Design och Konsthantverk
Master of Fine Arts (M.F.A.)/Master of Science (M.Sc), Business & Design
Lycée Jean Renoir Munich
Dual degree: ABIBAC
ABOUT PATRICK ZIMMERMANN
You’re looking for someone that understands the difficult relationship between companies & their customers and masters the craft of business & design? Over the years, at IDEO, Publicis.Sapient and Publicis.Emil and with a Master in Business and Design I have perfected the knowledge to apply design thinking and human-centered design methodologies to the complex ambiguous corporate problems. Specialties include: Experience Strategy with an emphasize on user and market research, Digital and Marketing Strategy development, Service and Business Design, Design Thinking and Human-centered Design methodologies as well as business analysis and development.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.