Zila Huma
Patient Service Advisor @Alcura
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WORK HISTORY
Patient Service Advisor @Alcura
Northampton, GB
Alcura is a UK-based healthcare provider specialising in home-based clinical services and medication delivery. They support patients with long-term conditions by coordinating prescription fulfilment, clinical support, and personalised care at home. The company works closely with NHS services, pharmacies, and healthcare teams to ensure safe, efficient, and patient-centred treatment delivery.Key Responsibilities:• Streamlined medication distribution procedures, improving operational efficiency and ensuring prompt, reliable delivery of prescriptions to patients.• Strengthened coordination between administrative and pharmacy departments, enhancing the accuracy and timeliness of prescription processing and renewals.• Maintained detailed and compliant records of patient communications, prescription data, and delivery activities in accordance with data protection standards.• Elevated overall patient satisfaction by promptly addressing delivery queries, resolving medication discrepancies, and maintaining clear, empathetic communication.
EDUCATION
University of Northampton
MA English, Contemperoary Literature
Lahore Garrison University
MA, English Language and Literature
ABOUT ZILA HUMA
Master’s degrees in English Literature and Language, complemented by advanced certifications in teaching young learners, language awareness, and digital learning integration. Academic journey reflects a commitment to fostering inclusive, high-quality learning environments aligned with Ofsted and international standards.Over 6 years of experience in teaching, academic programme management, and faculty development across the UK, the Middle East, and Pakistan. Expertise includes curriculum design, blended learning implementation, staff mentoring, and student progress monitoring, with hands-on experience using MIS platforms like SIMS and iSAMS. Contributions span curriculum enhancement projects, CPD delivery, and digital learning initiatives that improved academic outcomes and student engagement.Dedicated to advancing academic excellence, with a focus on integrating innovative teaching strategies and inclusive learning practices. Future goals include contributing to UK education institutions in roles that enhance learning experiences, support teacher development, and drive continuous improvement in academic programmes.
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