Zihua H.
The National Institutes of Health
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WORK HISTORY
@The National Institutes of Health
Multi-Cloud IT Security Engineering: Successfully engineered and implemented IT security solutions across multiple cloud platforms including Azure, AWS, and GCP, ensuring robust security compliance for high-value government data. Managed security configurations for projects valued over $100 millions, involving sensitive cancer research data.Linux System Support: Provided expert-level technical support for CentOS/RHEL Linux systems, contributing to the operational efficiency of critical research data platforms. Led a team of 4 engineers in the maintenance and troubleshooting of complex Linux environments, enhancing system reliability for key project deliverables.System Issue Resolution: Diagnosed and rectified complex system issues promptly, reducing system downtime by 30% and ensuring uninterrupted data processing for vital cancer research projects. Acted as the lead troubleshooter for critical incidents in a project handling over 10TB of research data.System Monitoring and Performance Optimization: Proficient in utilizing advanced system monitoring and performance tuning tools, leading to a 25% improvement in system efficiency. Played a pivotal role in optimizing computing resources for a project budget exceeding $3M.Technical Communication and Stakeholder Engagement: Demonstrated excellence in explaining intricate technical concepts effectively to both technical and non-technical stakeholders, fostering improved understanding and cooperation in a multidisciplinary project team. Acted as a key technical liaison for project initiatives involving over 20 team members and several high-profile clients.Client Communication and Software Enhancement Proposals: Maintained clear and consistent communication with clients and teammates, leading to a 15% increase in client satisfaction. Proactively proposed and implemented enhancements to existing software applications, contributing to a 20% improvement in workflow efficiency for projects with combined value of $2M.
EDUCATION
Massachusetts Institute of Technology
Cross Registration
Arizona State University
Bachelor of Science, Computer Science
Cornell University
Master of Public Administration - MPA, Science, Technology and Infrastructure Policy
Harvard T.H. Chan School of Public Health
Master Candidate of Public Health - MPH, Health Management
Harvard University
Master Candidate of Public Health - MPH, Health Management
SKILLS
ABOUT ZIHUA H.
As a Cloud Systems Engineer at Deloitte Consulting\'s Government & Public Services…
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