Zihan Yi
- Role
- Senior Software Engineer at Salesforce
- Location
- Palo Alto, CA, US
- LinkedIn followers
- 500 followers
Experience
Senior Software Engineer
Jan 2020 — Present
Key developer for Service Cloud Voice - a highly scalable, real-time, distributed web-based contact center that unifies digital channels, CRM data, and phone communication through a centralized console- Designed and implemented a contact center provisioning system to help customers set up required AWS resources by leveraging message queues in Java and AWS CloudFormation- Built gRPC APIs for third party telephony vendors to consume in real-time for transcription and intelligence signals- Designed new entities in PostgreSQL based on feature requirements and relationships with existing entities- Built standard Salesforce Lightning Web Components in HTML+CSS and JavaScript for customers to drag and drop any place in their web console- Developed and maintained automated software test suites. Testing frameworks used include JUnit, xUnit, Jest, Selenium and Mockito- Mentored and empowered junior engineers and new-hires through knowledge transfer and coding guidance.
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