Zig W.

Field Service Operations @Munters

Boston, MA, US

Responsible for the day-to-day operations and supervision of a team of service employees. Co-ordinate specific labor requirements within departments and ensures service work is conducted in compliance with applicable regulations, and ensure best safety practices. Responsible for direct project management of major installations and commissioning. Generate and analyze key reporting metrics; utilization, warranty, profit margins service reports, accuracy.Key Responsibilities:• Project manage major new installations and retrofits • Direct management of regional service technicians• Balance resource utilization across; start-up, warranty, contracts and billable service• Collaboratively work with sales to generate leads• Drive continuous improvement activities on systems/business processes to increase efficiency & customer satisfaction

Whittier Tech

Electroincs Technology

University of Massachusetts at Lowell

Cert