Zia Ud Din Raja
Customer Success Account Manager | SaaS Client Retention & Expansion | Building Culture-First Partnerships & Delivering Measurable Business Value
- Role
- Customer Success Account Manager at Ena Technologies Pvt. Ltd
- Location
- Gurugram Tehsil, IN
- LinkedIn followers
- 500 followers
About Zia Ud Din Raja
As a Sales Development Representative, I leverage my skills to deliver exceptional customer service and generate revenue for various clients. I have been engaged in rigorous customer experience enhancement and revenue generation programs across different organizations where I have worked in my professional career. I have a demonstrated professional sales experience in B2B profiles, with great customer engagement skills. I have worked with top professionals who honed my sales skills incessantly. I am motivated by challenging and rewarding opportunities that allow me to contribute to the growth and success of my team and organization.
Experience
Customer Success Account Manager
Mar 2024 — Present · Gurugram, IN
I partner with businesses across industries to maximize workplace culture and performance through Karma Bot, our culture-first SaaS platform designed for Slack and Microsoft Teams.Key responsibilities include:Onboarding and guiding new clients to ensure smooth adoption of Karma Bot and early success with the platform.Educating customers on best practices to drive recognition, motivation, and team engagement within their organizations.Conducting regular check-ins and success reviews to understand evolving client needs and recommend tailored solutions.Building and nurturing long-term relationships to increase product utilization, satisfaction, and retention.Collaborating closely with marketing and product teams to relay client feedback, align messaging, and improve the overall user experience.Mission: To ensure organizations unlock the full value of Karma Bot by creating positive, productive, and people-focused workplaces while fostering sustainable customer success and growth.
Education
IQRA Educational Institute
High School
2007 — 2008
SP Higher Secondary
Senior High School
2008 — 2010
SRM University
Bachelor of Technology - BTech
2011 — 2015
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