Ziad Youssef

About Ziad Youssef

Global Hospitality Partner | Luxury Service Culture | Leadership & Forbes/LQA TrainingI help luxury hotels transform service culture and elevate the guest experience through leadership development, departmental training, and practical quality assurance systems.With a proven track record across Four Seasons Hotels in the Americas and EMEA, I bring hands-on expertise in Rooms Division and Learning & Development, paired with in-depth knowledge of Forbes Travel Guide, LQA standards, and signature cultural programs such as Glitchology, Golden Training, and Embark.My approach combines servant leadership, experiential role-play, and tailored QA systems to ensure improvements last long after the training session. I partner with hotels to- Strengthen leadership capabilities : coaching, feedback, accountability, and empathy- Deliver engaging, department-specific service training (Front Office, F&B, Housekeeping, Spa, Engineering, Security)- Conduct Forbes/LQA simulation workshops that improve both confidence and scoring- Build simple, sustainable QA routines that drive daily consistency- Provide interim Learning & Development support during openings or leadership transitions.Fluent in English, Spanish, Arabic, and French, with a BBA in Hospitality Management from Les Roches Marbella, I bring a global perspective and cultural adaptability to every engagement.My mission: to inspire teams, enhance performance, and create service cultures that earn loyalty and deliver measurable results.Let’s connect if you’re looking to boost your team’s performance, elevate guest experience scores, or embed a culture of genuine, luxury service.

Experience

1. Luxury Hospitality & Training Partner

   Elevate Luxury Hospitality

   Mar 2025 — Present · US

   Four Seasons Hotel New York (Sep–Dec 2025)Achieved highest Guest Experience Score since reopening (95%).Supported service reactivation after a 5-year closure; retrained teams to Forbes & LQA standards.Delivered emotional-connection training, leadership accountability modules, and real-time coaching.Produced Mystery Shop evaluation and strengthened service consistency ahead of UNGA.Led a World Cup–themed service day for 100 employees. Four Seasons Resort Santa Fe (May 2025) – 65 Casitas | Five DiamondCompleted full service audit as mystery guest; benchmarked against Forbes & LQA.Conducted targeted workshops on emotional connection, consistency, and anticipatory service.Coached leadership on service recovery & coaching culture.Top 10 Southwest Resort by Travel + Leisure. Four Seasons Hotel New Orleans (Jul 2025) – 341 Rooms | Five DiamondRevamped onboarding, quality assurance, and training framework aligned to Forbes 5-Star.Developed Service Foundations Olympics for 500+ employees, boosting morale and retention.Facilitated leadership training on emotional intelligence, and real-time feedback.Increased Emotional Connection by 10.3% on LQA; highest GES score since opening. Four Seasons Hotel South Africa (Dec 2025)Supported the hotel’s service culture transformation across Front of House & Housekeeping.Built and launched a Guest Experience Team from the ground up.Trained new Lobby Ambassadors and Housekeeping teams on Four Seasons standards.Delivered a full-day, World Cup–themed emotional-connection training for 100 employees. Four Seasons Hotel Silicon Valley (Nov 2025)Completed 3 weeks of intensive service training across all operations.Week 1: Department-specific Steps of Service (FO, F&B, Rooms, Spa, IRD, Engineering).Week 2: Service World Cup – cultural and emotional-connection training for 200 employees.Week 3: Leadership development including interviewing skills, coaching performance, managing behaviors.

Education

• Les Roches

  Bachelor of Business Administration - BBA

• Lycée Français Du Caire

  Baccalauréat Français- Scientifique

• Les Roches Marbella

  Bachelor of Business Administration (BBA)

Skills

• Rooms Division
• Catering
• Opera
• Hospitality Management
• Hospitality
• Banquets
• Teamwork
• Microsoft Office
• Restaurant Management
• Menu Development
• Fine Dining
• Customer Satisfaction
• Resorts
• Restaurants
• Hotels
• Culinary Skills
• Front Office
• Hospitality Industry
• Tourism
• Micros
• Food & Beverage
• Revenue Analysis
• Customer Service
• Hotel Management