Ziad Mahfouz
Senior Director, IOC, Global Operations at NTT Data inc.
- Role
- Senior Director, Ioc, Global Operations at NTT DATA, Inc.
- Location
- Dearborn Heights, MI, US
- LinkedIn followers
- 500 followers
About Ziad Mahfouz
Senior IT director with over 20 years of IT service experience. Core responsibilities include managing the daily activities of the global IT operation center, training, coaching, organizing, budgeting, forecasting, problem management, planning, staffing operations, SLA management, solution architecture, cost modeling,process improvement and development. Profoundly driven by excellence, Ziad is committed to his clients, candidates, and employees and has been involved in the implementation and support of hundreds of clients. Holds a Masters of Science degree in Management, Strategy and Leadership from Michigan State University, a Bachelors degree in Management Information system, ITIL foundation certification, HDI Service Desk Director Certification, HDI support center manager certification, HDI support center team lead certification, Six Sigma green belt certification, Six Sigma Lean Black Belt certification, ISO/IEC 27001:2013 Internal Auditor certification, Microsoft professional certifications, and CompTIA network plus certification.
Experience
Senior Director, Ioc, Global Operations
Mar 2022 — Present · US
Education
Arts, Sciences and Technology University in Lebanon
Bachelor’s Degree, Business Computer
2002 — 2006
Michigan State University - Eli Broad College of Business
Master’s Degree, Management, Strategy and Leadership
2017 — 2018
Skills
- Group Policy
- Vpn
- Networking
- Help Desk Support
- Blackberry Enterprise Server
- Microsoft Exchange
- Vmware
- Software Documentation
- Cost Models
- IT Service Management
- Citrix
- System Administration
- Operating Systems
- IT Management
- Dhcp
- Team Leadership
- Vendor Management
- IT Operations
- Business Process Improvement
- Windows Xp
- Computer Hardware
- Process Improvement
- Windows
- Troubleshooting
- Disaster Recovery
- Technical Support
- Vmware Esx
- Servers
- Itil
- Management
- Security
- Business Continuity Planning
- Data Center
- Active Directory
- Windows Server
- Virtualization
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