Zach H.
Bridging the gap between people & technology for over a decade
- Role
- Technical Support Engineer at Zendesk
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Zach H.
As a technology professional, I have consistently found my greatest strength in…
Experience
Technical Support Engineer
Feb 2025 — Present · Austin, TX, US
Provide responsive technical support to both customers and internal teams, serving as the primary contact for resolving issues related to Zendesk Support, Guide, Chat, Talk, Explore, and custom apps or integrations- Act as a subject matter expert on Zendesk configurations, including triggers, automations, macros, workflows, and APIs, offering tailored guidance and scalable solutions- Troubleshoot and resolve platform issues, collaborating with engineering, product, and cross-functional teams to identify root causes and implement fixes- Maintain and update system settings, user roles, and integrations to ensure optimal performance and alignment with organizational needs- Monitor recurring technical issues, implement automated solutions where possible, and escalate unresolved or critical incidents appropriately- Develop and maintain internal and customer-facing support documentation and knowledge base articles to promote self-service and reduce incoming support volume- Deliver training sessions and support resources to empower Zendesk end users and admins with best practices and platform insights- Stay up to date on Zendesk product releases and support industry trends to continuously improve support delivery and platform usage.
Education
Texas A&M University-Kingsville
Bachelor's of Art
2007 — 2010
Skills
- Marketing Strategy
- Videography
- Video Production
- Management
- Security
- Supervisory Skills
- Information Technology
- Microsoft Outlook
- Script Supervision
- Leadership
- Sony Vegas
- Servicenow
- Microsoft Word
- Team Leadership
- Process Improvement
- Outlook
- Brand Awareness
- Research
- Marketing
- Budgeting
- System Administration
- Advertising
- Video Shooting
- Hands-on Training
- Electronic Security Systems
- Salesforce.com
- Final Cut Pro
- Inventory Management
- Customer Service
- Editing
- Technical Writing
- Customer Relations
- Customer Relationship Management (Crm)
- Public Speaking
- Time Management
- News Judgment
- Lexisnexis
- Public Relations
- Troubleshooting
- Active Directory
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