Zhong Ren
Senior Engineering Manager at Airbnb
- Role
- Senior Engineering Manager, Community Support Ai & Foundations Engineering at Airbnb
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Engineering Manager, Community Support Ai & Foundations Engineering
Jan 2024 — Present · Seattle, WA, US
Leading global engineering teams of 60+ engs to build the Product and AI platform behind Airbnb’s Community Support solutions, driving innovation in intelligent and personalized customer support, LLM-powered agent performance and quality management, payments and monetization, as well as scalable AI infrastructure. Focused on transforming the customer experience through cutting-edge AI, meaningful innovation, and impact at global scale.
Education
University of Maryland
M.S, Computer Science
National University of Singapore
B.S, Computer Science
Skills
- Perl
- Software Engineering
- Linux
- Mapreduce
- Jquery
- Javascript
- Hadoop
- Xml
- Java
- Algorithms
- Cloud Computing
- Distributed Systems
- Agile Methodologies
- Software Development
- Python
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