Jian Zhong
Senior Sre Manager @Cisco
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WORK HISTORY
Senior Sre Manager @Cisco
San Jose, CA, US
I am responsible for the reliability, scalability, and operation of the Cisco Umbrella Secure Internet Gateway and Cisco+ Secure Connect products, supporting a global team of 50+ engineers. Our charters includes CI/CD pipelines, observability, system health, capacity management, and incident response.I collaborate with feature development, product management, program management, Sales, and Technical Support on new product initiatives, large customer onboarding, and customer escalation. I actively drive or participate solution design, project planning, milestone and resource alignment, and oversee execution.On the people side, I firmly believe in collaborative culture, transparency, and common goals within and beyond immediate team. I grow from within when possible, but supplement by aggressive hiring when necessary.Achievement highlights:* Defined, automated, and published KPIs to aid a data-drive approach on certain operational decisions, such as release frequency, maintenance schedule, and customer traffic distribution;* Improved engineering efficiency by migrating from Concourse to multi-tenant / hybrid cloud deployment pipeline by Github Action;* Lead the design and implementation of Geo-aware Load Balancer across data center to improve operation efficiency and customer geo-location;* Designed solution that satisfied 3x surging traffic for a large customer (150k seats);* Sustained 30% quarter-over-quarter customer growth with flat headcount;* Groomed and promoted 5 first-line managers from individual contributor roles in 10 months;* For the launch of Cisco+ Secure Connect, build 3 new SRE teams within 3 months, with a combination of growth opportunity within existing team, restructure and optimize team composition, and hired 15 engineers.
EDUCATION
Stanford University
PhD, Geology
Stony Brook University
MS, Computer Science
University of Science and Technology of China
BS, Geochemistry
SKILLS
ABOUT JIAN ZHONG
Versatile engineering leader with strong focus on execution and optimizing technical operations in high growth environments at global scale. My recent background has been in SaaS engineering and operations on hybrid clouds. Core competencies include:* Deep understanding in infrastructure operations and SRE principles;* 17 years in large scale 24x7 production environment with 10+ year in engineering leadership roles;* Strong track of record in hiring and empowering teams across geographies;* Excel in fast moving environment with competing priorities;* Excellent in navigating, connecting, and collaborating on complex engineering efforts.
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