Zhiqi Zhao
Business Analyst @Ames It And Numeric Solutions
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WORK HISTORY
Business Analyst @Ames It And Numeric Solutions
Analyzed product support data (customer behavior from stream interaction logs) to identify trends, pain points, and opportunities, resulting in a 120% increase in reservations through a redesigned feature.Collaborated cross-functionally with product managers, engineers, and DevOps teams to translate customer support feedback into actionable product improvements for streaming platforms.Built reports and dashboards using SQL and Python to monitor engagement and retention metrics, enabling data-driven product decisions and enhanced customer satisfaction.Created documentation and presentation materials to communicate technical product insights and proposed feature enhancements to non-technical stakeholders, improving alignment and decision-making across teams.
EDUCATION
Washington University in St. Louis
Master of Engineering Management, Engineer Management，Information System Management
ABOUT ZHIQI ZHAO
As a data-driven Product and Business Analyst with a dual Master’s in Information Systems…
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