Zhilan Yu
Customer Service @Firstgroup Plc
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WORK HISTORY
Customer Service @Firstgroup Plc
Aberdeen, GB
Responding to customer complaints at first point of contact with a high level of professionalism and courtesy. Communicating clearly and articulately whilst understanding customers’ needs and concerns;Utilizing my strong mental resilience and aptitude for problem solving.
EDUCATION
University of Aberdeen
Master of Science (MSc), Religion and Society
Shandong University
Bachelor of Arts (BA), Science of Religion
SKILLS
ABOUT ZHILAN YU
A resourceful, highly self-motivated and business-driven project logistics professional experienced in multi-model transports in the oil and gas and defence sector, providing comprehensive supply chain support to our clients on global scale. Possesses excellent interpersonal, communication skills and the ability to develop and maintain mutually beneficial internal and external relationships. Is an excellent team player, thriving in pressurised and challenging working environments.
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