Zhilan Yu

Customer Service @Firstgroup Plc

Aberdeen, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2012 — Present

Customer Service @Firstgroup Plc

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Aberdeen, GB

Responding to customer complaints at first point of contact with a high level of professionalism and courtesy. Communicating clearly and articulately whilst understanding customers’ needs and concerns;Utilizing my strong mental resilience and aptitude for problem solving.

EDUCATION

2010 — 2011

University of Aberdeen

Master of Science (MSc), Religion and Society

2006 — 2010

Shandong University

Bachelor of Arts (BA), Science of Religion

SKILLS

SapCustoms ClearanceFreight ForwardingTeachingTime ManagementOutlookCash Handling ExperienceResearchLogisticsImportMaterials ManagementForecastingStatisticsWarehouse OperationsTeamworkFreightOcean FreightLeadershipTransportationAir FreightInternational TransportCustoms RegulationsCashiersOperations ManagementSpssCustomer ServiceShippingMarket ResearchEditingLogistics ManagementPowerpointMicrosoft ExcelSupply Chain ManagementStatistical Data AnalysisMicrosoft WordInternational LogisticsBilling Systems

ABOUT ZHILAN YU

A resourceful, highly self-motivated and business-driven project logistics professional experienced in multi-model transports in the oil and gas and defence sector, providing comprehensive supply chain support to our clients on global scale. Possesses excellent interpersonal, communication skills and the ability to develop and maintain mutually beneficial internal and external relationships. Is an excellent team player, thriving in pressurised and challenging working environments.

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Zhilan Yu — Customer Service at Firstgroup Plc in Aberdeen, GB | Unifers