Xiao Zhi

Data Analytics Consultant @Dynatrace

Toronto, ON, CA

Fully accountable client management advising corporate clients on website performance optimization and user experience improvement, identifying industry-specific needs and tailoring solutions and recommendations• Analyzing customer license consumption to surface and follow up on potential expansion opportunities; Contributed to tenfold increase in customer contract value by cultivating engaging working relationship across all levels • Translating business aspirations into technical solutions, mapping out strategies for clients and advancing client maturity stage by driving changes and adoption of new product features• Managing regular client deliverables and competing deadlines by advance capacity planning, effective task delegation and prioritization • Responding to ad-hoc client requests promptly, monitoring and escalating issues to key stakeholders, coordinating both internal and external efforts to resolve problems