Zhao Lu
Head of Customer Success @Raspberry AI
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WORK HISTORY
Head of Customer Success @Raspberry AI
EDUCATION
Columbia University
Master of Science (M.S.), Industrial Engineering and Operations Research
Shanghai Jiao Tong University
Bachelor’s Degree, Information Engineering
Shanghai Jiao Tong University
Bachelor’s Degree, Business Administration
SKILLS
ABOUT ZHAO LU
8 years of customer success/account management leadership experience through 3 B2B SaaS fintech startups and an established global corporation offering SaaS solutions (AI/ML, API orchestration, market intelligence) for mission-critical challenges (customer acquisition, identity verification, fraud, KYC, AML, credit risk) to banks, credit unions, asset managers, insurance companies and fintechs. Consistent results in 95%+ Gross Dollar Retention and 140%+ Net Dollar Retention for book of business ranging from $1M to $80M Annual Recurring Revenue with a mix of enterprise, mid-market and long-tail customers.6 years in Big Four consulting firms providing Anti-Money Laundering advisory services to national banks across compliance strategy and governance, operating model and technology transformation, specialized in data analytics solutions for anomaly detection, risk rating and case investigation. I managed projects ranging from $800K to $2M in revenue and duration up to 3 years covering up to 52 countries, while maintaining an average margin of 30%.Real estate investor & e-commerce entrepreneur US citizen.
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