Zhanel Nurkhalieva

Sales Coordinator @YOTEL

Miami, FL, US

As Sales Coordinator at YOTEL Miami, I support the sales team by managing group reservations, contracts, and client communications while ensuring seamless coordination between departments. I combine strong administrative accuracy with client service to maximize revenue opportunities and deliver exceptional guest experiences.Key Achievements- Maintain and update client records in CRM systems, ensuring accurate data for tracking, reporting, and follow-up- Communicate with clients via email and phone to manage leads, answer inquiries, and provide pre- and post-event support- Manage group blocks, rooming lists, billing, and cutoff dates while ensuring accuracy of arrivals, departures, and special requests- Prepare and process contracts, confirmations, prepayments, and third-party reservations with attention to detail- Collaborate with front office, operations, and events teams to ensure flawless execution of group stays and events- Run daily reports in Opera (arrivals, cancellations, commissions) and provide managers with accurate updates for decision-making- Assist with guest correspondence, VIP requests, and special projects to streamline sales and PMS processes