Zeyad al Dawaf

Wholesale Desktop Support @Santander

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2023 — Present

Wholesale Desktop Support @Santander

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London, GB

Provide technical support to all Santander Wholesale Desktop users, including software installation, laptop troubleshooting, and customer service.Collaborate with various Head Office departments within the Wholesale division to address user needs.Ensure prompt resolution of inquiries due to the time-sensitive nature of Wholesale operations.Offer guidance and training to users on effective system utilization.

EDUCATION

1998 — 1999

Cavendish College

Diploma, Computer Visualisation

2012 — 2017

University of Strathclyde

Post-Graduate Cert, Management

SKILLS

Call CenterCredit CardsClient RapportCustomer RetentionSalesCustomer ServiceTeamworkBankingCross SellingPerformance ManagementTeam ManagementRetailAftersalesPersonal FinanceCustomer ExperienceContract NegotiationLoansFront OfficeManagementCall CentersMarketingLeadershipSystem TestingTeam LeadershipPublic SpeakingCoachingBuilding RelationshipsProject ManagementProduct DevelopmentCustomer Service ManagementCustomer SatisfactionTrainingPresentationsFinancial AnalysisStaff SupervisionRetail BankingReal EstateBranch BankingBack OfficeCash Management

ABOUT ZEYAD AL DAWAF

Experienced professional across multiple sectors. Exceptional stakeholder management skills with the ability to gain confidence of staff and customers.

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Zeyad al Dawaf — Wholesale Desktop Support at Santander in London, GB | Unifers