Zeta Smith

About Zeta Smith

Throughout my career at some of the world\'s most renowned companies, I have earned…

Experience

1. CEO, Us Senior Living Interim CEO North America Healthcare & Senior Living

   Sodexo

   Jan 2020 — Present

   Recruited into a C-suite role in the $5.7B global Healthcare and Seniors business segment and ~$11B North America Division and served as a member of the Global Executive Team for Healthcare and Seniors and the North America Leadership Team. Appointed as Interim CEO for the largest business in the Sodexo portfolio, concurrent with leadership oversight for 1 of 8 on-site services businesses. Held concurrent P&L responsibility for the $2.5B Healthcare and $400M Seniors businesses. Business Transformation: Created and executed a multi-dimensional growth strategy and transformed a business from multi-year negative growth to stable revenue and profit. Corporate Leadership & Global Presence: Collaborated with 13 Healthcare and Seniors businesses worldwide strategies. Appointed to the North American executive leadership team and engaged with 8 business CEOs to implement common practices. Visible Leadership: Created a culture of trust and collaboration and placed the $2.5B North America Healthcare business on a positive path during leadership void. Multi-Dimensional Growth Strategies: Delineated a growth acceleration plan to drive double-digit growth for the next 3-5 years. Explored M & As, and identified large-scale business opportunities. Built a pipeline of $422M in new business in 18 months. Change Management: Built and led a 10-member leadership team, 3.6K+ employees and ~500 locations across 25 states. Restructured teams, recruited new talent and up-leveled skills, and achieved annual goals for the 1st time in 6 years. Operational Excellence: Elevated the rigor, consistency, and efficiency of operations. Introduced manager playbooks, KPIs and metrics, and expanded IT solutions and management systems. Client Relationship Management: Established dedicated teams for top accounts representing 65%+ of revenue. Crafted customized strategies and action plans, cultivated influential C-suite relationships, positioning Sodexo as a strategic business partner.

Skills

• Multi-Unit Management
• P&L
• Driving Results
• Multi-Unit
• Retail
• Profit
• Team Building