Zeshan Shafiq
Head of Operational Risk Oversight @NatWest Group
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WORK HISTORY
Head of Operational Risk Oversight @NatWest Group
London, GB
EDUCATION
The Manchester Metropolitan University
Bachelor of Applied Science (B.A.Sc.)
The Manchester Metropolitan University
Master's degree
ABOUT ZESHAN SHAFIQ
Chartered Banker with over 18 years of experience in commercial banking, risk management, and product innovation at one of the UK’s leading financial institutions. I currently lead Operational Risk Oversight for Payments, Open Banking and Merchant Acquiring at NatWest Group, driving commerciality, transformation oversight, and risk culture across the organisation. Throughout my career, I’ve delivered multi-billion pound propositions, overseen product portfolios exceeding £1bn, and managed up to 1,200 FTE through business-critical change. My background spans lending products, customer propositions, strategic business design, and regulatory compliance — all grounded in a deep understanding of operational risk and stakeholder engagement. Passionate about inclusive leadership and building capability, I’ve spearheaded award-winning learning programmes, mentored future leaders, and co-chaired DE & I initiatives. I’m driven by challenge, impact, and creating meaningful change in banking.
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