Zero White
Customer Success Representative @Smithfield Foods
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WORK HISTORY
Customer Success Representative @Smithfield Foods
Suffolk, VA, US
In my role as a Customer Success Representative at Smithfield Foods, I oversee the full order lifecycle while building strong customer relationships and ensuring timely, accurate delivery of products- Manage customer orders from entry through delivery, ensuring accuracy and on‑time fulfillment- Partner with supply chain and transportation teams to resolve shortages, prevent delays, and support efficient delivery processes- Communicate proactively with customers, providing updates, addressing issues, and maintaining detailed account notes- Handle high‑volume inquiries and represent customer needs across internal departments to ensure a seamless experience- Conduct root‑cause analysis for delivery or supply issues and coordinate recovery options- Support account growth by promoting order optimization, monitoring order trackers, and assisting with customer programs and direct plant shipments- Collaborate cross‑functionally, including hosting conversations with sales and supply chain partners, to resolve challenges and improve service.
EDUCATION
Aurora University
Bachelor's degree, Industrial and Organizational Psychology
McHenry County College
Certified nursing assistant certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
ABOUT ZERO WHITE
My six years of experience focus on crafting secure and nurturing environments for customers, users, and employees. I take a proactive approach to integrating data, community feedback, and regulatory compliance that ensures your entire community develops a strong trust in your ability to protect and care for them. My role is not just about shaping training or policy; it’s about pioneering safe spaces where creativity and growth can thrive, a place where learning is fun.Having personally overcome homelessness, I bring a deep understanding of vulnerability, resilience, and the importance of support systems. This perspective drives my commitment to creating environments that are safe, inclusive, and empowering for everyone. As a leader in the learning and development space with experience in trust & safety and customer service, I take pride in leading the way in learner-centric strategies that foster empathetic experiences, create safe environments, and drive the continuous evolution of fun and engaging training methodologies.
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