Zero White

About Zero White

My six years of experience focus on crafting secure and nurturing environments for customers, users, and employees. I take a proactive approach to integrating data, community feedback, and regulatory compliance that ensures your entire community develops a strong trust in your ability to protect and care for them. My role is not just about shaping training or policy; it’s about pioneering safe spaces where creativity and growth can thrive, a place where learning is fun.Having personally overcome homelessness, I bring a deep understanding of vulnerability, resilience, and the importance of support systems. This perspective drives my commitment to creating environments that are safe, inclusive, and empowering for everyone. As a leader in the learning and development space with experience in trust & safety and customer service, I take pride in leading the way in learner-centric strategies that foster empathetic experiences, create safe environments, and drive the continuous evolution of fun and engaging training methodologies.

Experience

1. Customer Success Representative

   Smithfield Foods

   Mar 2026 — Present · Suffolk, VA, US

   In my role as a Customer Success Representative at Smithfield Foods, I oversee the full order lifecycle while building strong customer relationships and ensuring timely, accurate delivery of products- Manage customer orders from entry through delivery, ensuring accuracy and on‑time fulfillment- Partner with supply chain and transportation teams to resolve shortages, prevent delays, and support efficient delivery processes- Communicate proactively with customers, providing updates, addressing issues, and maintaining detailed account notes- Handle high‑volume inquiries and represent customer needs across internal departments to ensure a seamless experience- Conduct root‑cause analysis for delivery or supply issues and coordinate recovery options- Support account growth by promoting order optimization, monitoring order trackers, and assisting with customer programs and direct plant shipments- Collaborate cross‑functionally, including hosting conversations with sales and supply chain partners, to resolve challenges and improve service.

Education

• Aurora University

  Bachelor's degree, Industrial and Organizational Psychology

  2012 — 2015

• McHenry County College

  Certified nursing assistant certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide

  2009 — 2012