Lynn M. Howard
Project Management | EV Customer Success and Education with EVs and Charging Infrastructure | Customer Retention
- Role
- Customer Care Professional at Lucid Motors
- Location
- Farmington, MI, US
- LinkedIn followers
- 500 followers
About Lynn M. Howard
I am results-driven Project Manager specializing in Automotive Customer Care with a focused expertise in Electric Vehicle (EV) support and post-sales operations. I have brought a strong blend of technical knowledge, cross-functional leadership, and customer experience strategy to ensure seamless service delivery in the rapidly evolving EV market. Managed complex projects from launch through execution, excel at aligning service teams, engineering, dealerships, and customer care operations to improve satisfaction, reduce escalations, and strengthen brand loyalty. With a forward-thinking mindset and a commitment to operational excellence, I will help organizations navigate the future of mobility while keeping the customer experience at the center of every initiative.
Experience
Customer Care Professional
Jan 2025 — Present
Providing technical assistance through various communication channels.· Responding urgently to customer concerns and resolving issues.· Maintaining and updating the company knowledge base.· Assessing compatibility of new and updated technology.· Reviewing and recommending process improvements.· Testing the functionality of vehicle components.· Building and maintaining customer relationships through product knowledge.· Ensuring data integrity and privacy.
Education
Plymouth High School
Diploma, College/University Preparatory and Secondary Diploma Program
2005 — 2009
Eastern Michigan University
Bachelor of Applied Science (B.A.Sc.), Communication & Philosophy
2009 — 2013
Eastern Michigan University
Bachelor of Science, Philosophy
Skills
- Human Resources
- Facilities Operations
- Customer Service
- Microsoft Office
- Public Speaking
- Social Networking
- Management
- Powerpoint
- Teamwork
- Microsoft Word
- Sales
- Microsoft Excel
- Research
- Public Relations
- Marketing
- Teaching
- Nonprofits
- Photoshop
- Matlab
- C++
- C
- Java
- Html
- Leadership
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