Zenish Khambhati
Senior Product Support Analyst @ Xogene
- Role
- Senior Product Support Analyst at Xogene
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Zenish Khambhati
Dynamic and results-driven professional with a strong background in customer experience, exceptional communication abilities, and solidtechnical troubleshooting skills. Skilled in leveraging various software tools, including Salesforce,Zendesk, Jira, and Confluence, to streamline processes and enhance customer satisfaction. Adept at problem-solving, cross-functional collaboration, and driving continuous improvement initiatives. Passionate about delivering outstanding service and fostering meaningful client relationships to support business growth and success.
Experience
Senior Product Support Analyst
Feb 2026 — Present · IN
Managed and resolved support tickets in alignment with SLAs, triaged issues based on severity, and collaborated with Product and Engineering teams to ensure timely resolutions. Communicated professionally with customers, maintained knowledge base documentation, and contributed to support reporting and process improvements.
Education
Herzing College
Attestation of College Studies (ACS), Microcomputers and Networking Systems Technology
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