Zenia Sahadeo

About Zenia Sahadeo

Dynamic and strategic professional recognized for transforming business vision into actionable initiatives that enhance organizational performance and foster employee engagement. Brings extensive experience across Quality Assurance, Program Management, Training, and Human Resources, consistently driving operational improvements that elevate client satisfaction. Committed to continuous improvement and guided by strong ethics and integrity, I build and sustain effective relationships with both clients and colleagues. Adept at crafting and implementing practical strategies that motivate teams—both individually and collectively—to exceed goals and achieve exceptional results.

Experience

1. Lead Tech Business Analysis

   AT&T

   Apr 2020 — Present

   Requirements Gathering & Documentation: Collaborate closely with stakeholders to elicit, analyze, and document comprehensive business and technical requirements (Waterfall) and user stories (Agile).• Stakeholder Communication & Liaison: Serve as the primary liaison between business stakeholders and technical delivery teams, ensuring transparent communication and alignment of project goals.• Validation, Verification & Quality Assurance: Coordinate and participate in testing activities, including User Acceptance Testing (UAT), to ensure solutions meet business needs and quality standards.• Change & Risk Management: Manage requirement changes, assess impacts on scope and timeline, and proactively identify and mitigate project risks.• Project Planning & Continuous Improvement: Support project planning by developing timelines and resource plans; drive ongoing improvements in requirements management processes and tools.Key Achievements:• Expertise in Complex Projects: Led high-impact, strategic projects requiring innovative problem-solving and deep technical/business acumen.• Strategic Influence: Influenced project direction and organizational strategies through close collaboration with senior leadership and executive stakeholders.• Mentorship & Knowledge Sharing: Mentored and developed junior staff, enhancing team capability and fostering professional growth.• Process Optimization: Streamlined requirements management and user story documentation, improving delivery efficiency and stakeholder satisfaction.• Quality Delivery: Successfully delivered multiple projects on time and within scope by ensuring robust validation and proactive risk management.

Education

• University of Maryland University College

  Bachelor of Science - BS

Skills

• Program Management
• Vendor Management
• Employee Relations
• Strategic Planning
• Recruiting
• Business Process Improvement
• Team Building
• Management
• Training
• Succession Planning
• Talent Management
• Process Improvement
• Change Management
• Managed Services
• Workforce Planning
• Human Resources
• Onboarding
• Employee Engagement
• Project Management
• Performance Management
• Personnel Management
• Leadership Development
• Organizational Development
• Telecommunications