Zen Kennedy
Senior Client Executive - Health Insurance @Gradient AI
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WORK HISTORY
Senior Client Executive - Health Insurance @Gradient AI
Managed and grew key enterprise accounts across health insurance, health plans, and broker networks, serving as the primary point of contact for executive stakeholders.• Partnered with C-suite leaders to implement multiple AI-powered solutions at 20+ enterprise health insurance/plans that optimized underwriting, claims workflows, and risk assessment, resulting in measurable operational and financial improvements.• Led account planning, contract renewals, and expansion opportunities, consistently surpassing revenue retention and growth targets.• Collaborated with product, data science, and engineering teams to translate client feedback into AI-driven product enhancements, accelerating adoption and value realization.• Developed and delivered executive-level business reviews, ROI analyses, and strategic roadmaps, strengthening long-term partnerships and ensuring 95%+ renewal rates.
EDUCATION
Bingham High School
High School Diploma, General Studies
Utah State University
General Studies
Utah Valley University
Business Administration and Management, General
Salt Lake Community College
International Business
SKILLS
ABOUT ZEN KENNEDY
Manager, Customer Success Management Enterprise with 13+ years in SaaS and AI-driven…
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