Zen Kennedy

About Zen Kennedy

Manager, Customer Success Management Enterprise with 13+ years in SaaS and AI-driven…

Experience

1. Senior Client Executive - Health Insurance

   Gradient AI

   Dec 2024 — Present

   Managed and grew key enterprise accounts across health insurance, health plans, and broker networks, serving as the primary point of contact for executive stakeholders.•​ Partnered with C-suite leaders to implement multiple AI-powered solutions at 20+ enterprise health insurance/plans that optimized underwriting, claims workflows, and risk assessment, resulting in measurable operational and financial improvements.•​ Led account planning, contract renewals, and expansion opportunities, consistently surpassing revenue retention and growth targets.•​ Collaborated with product, data science, and engineering teams to translate client feedback into AI-driven product enhancements, accelerating adoption and value realization.•​ Developed and delivered executive-level business reviews, ROI analyses, and strategic roadmaps, strengthening long-term partnerships and ensuring 95%+ renewal rates.

Education

• Bingham High School

  High School Diploma, General Studies

  2006 — 2008

• Utah State University

  General Studies

  2007 — 2008

• Utah Valley University

  Business Administration and Management, General

  2014 — 2017

• Salt Lake Community College

  International Business

  2011 — 2013

Skills

• Software as a Service (Saas)
• Market Analysis
• Management
• Small Business
• Microsoft Word
• Foreign Languages
• Employee Management
• International Relations
• Marketing
• Inside Sales
• International Business
• Email
• Computers
• Salesforce.com
• Schedules
• Email Clients
• Sales Operations
• Customer Retention
• Customer Service
• Telecommunications
• Typing
• Integration
• Internet
• Customer Support
• Microsoft Excel
• Microsoft Office
• Customer Acquisition
• Customer Satisfaction
• Spanish
• Economics
• Hungarian
• Internal Communications
• Employee Training